Tracking Issues

All Items are sent through the USPS.
Once an order has been shipped, a tracking number will be sent to you.
Our turnaround time is inside of 48 hours (for 95% of orders). Once you receive the tracking number/url, you will be able to see the progress on the USPS website.

Tracking Shows Arrived

If the tracking shows the item was delivered, there’s not a whole lot we can do. We would suggest checking with everyone in your household as someone else might have brought it in. Sometimes we have heard of a package going to a neighbor mistakenly or being left at a different/side door. In our experience, usually the package is located.

Most orders are shipped via UPS Mail Innovations or UPS Surepost, and final delivery is by the USPS. You might also try contacting your local post office to get in touch with the actual person who delivered your package(s) and see if they recall where they left it. It’s best to do that soon after it’s marked as delivered.

Keep in mind that if tracking information states an order was delivered, we can’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.  

No Tracking or No Movement

If a package does not show any movement and has passed an allotted time for delivery we will send a new package at our cost to you.  We may ask you to verify your address.

You can reach us here: Send us a message.